CSR

Customer Services – Front Desk
A friendly, professional personality. A proven ability to plan and organise.
The desire to succeed and be part of a winning team.
If you have all of the above and more – then we want to speak to you.
At Volvo Trucks, we’re offering you an exciting opportunity to play a crucial, customer-facing role at our new site in Reading. As a Customer Services Receptionist (CSR) you’ll be a pivotal part of our customer experience – the approachable, knowledgeable and professional face of our proud company.
Role Description:
You’ll guide our customers along their journey with us, developing effective relationships with them from the moment they arrive at the service department with their vehicle, right through until they depart once the job is done. You’ll be expected to proactively promote our services and products to drive labour and parts sales, and follow-up to ensure customer satisfaction.
We’ll need you to:

  • Speak to customers face-to- face and over the phone
  • Act as one point of contact for the customer
  • Confirm details of any planned visits with customers in advance
  • Plan work in to the workshop schedule
  • Create job card/repair order for the work to be carried out
  • Actively liaise and co-ordinate between the customer and the workshop

Who are you:
You possess strong numeracy skills and have experience when it comes to dealing directly with customers. You’ve already gained experience in parts/stock control, and are able to plan and organise well. You’re able to work with processes and policies in the workplace, and you can work confidently with in-house IT systems.
Technical information relating to Warranty and Contract is something you’re able to quickly learn and retain, and you’re also able to learn and deliver Terms and Conditions when necessary. Finally, a technical background of some sort would also be of benefit.
What’s in it for you:
As part of the Volvo Trucks team, you’ll be working for one of the world’s leading vehicle manufacturers. But not only that, you’ll be working for a company that truly values the people who work for it.
You’ll receive:
  • Competitive salary
  • 22-25 days holiday
  • Pension scheme
  • Training and development opportunities
  • Discount on Volvo and Renault cars for friends and family
  • Travel discounts
  • Discounts on theme park and cinema tickets and much more


With Volvo Trucks you will be part of a global and diverse team. We work with passion, we
trust each other and we embrace change to stay ahead. We make our customers win.
So, if you’re genuinely excited by what we have on offer and know that you can further strengthen the Volvo Trucks team to make it even more of a success, then don’t hesitate to get in touch with us.


About Us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

We want to get to know you

Application Process

Apply

An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile.

Interview

If selected for an interview, you will be contacted with information about the following process steps: second interview, assessments and references.

Selection

All candidates will be notified when a final candidate is selected for the job. You can choose for us to keep your resume in our database and activate a search agent that will look for other jobs that match your profile.

Introduction

When you begin your employment, you will receive an introduction to help you quickly become part of the team and start working with your tasks in the best possible way.

Testimonials

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