By creating one central organisation for service monitoring in Bangalore, Volvo IT has achieved increased economies of scale and can offer the Volvo Group and other customers a unified, global picture of the performance of their most important computer systems. Using state-of-the-art tools, the staff at the command centre will be working around the clock to serve their global customers.
On the surface, the new facilities look very much like a space control centre, with system alerts displayed on several 80-inch wide-screen monitors that together form one gigantic screen. An office space has been converted into a facility that can host 40 operators seated theatre style. The operators have received extensive training in ways of rapidly handling any system or network issue, preferably before users notice any problem with the system.
“Volvo IT India will play an even more important role in the future as a part of our ´rightsourcing strategy´ which means consolidating IT specialist skills from different locations to create an optimised and global organisation for production of IT services. We will recruit people and work closely with our partners and suppliers in India to drive this development,” says Satish Rajkumar, head of Volvo IT India.
“Volvo in India has grown substantially keeping in line with the Volvo Group’s strategy to enhance presence in emerging markets. The prominence of Volvo IT in supporting the growth plans in India and other markets across the globe is ever increasing. The establishment of Global Command Centre at Bangalore is an evidence of the company’s faith in both quality and efficiency of the manpower in India,” says Jay Singh, Managing Director, Volvo India.
Volvo IT has been established in India since 2004 and Volvo IT India currently employs 120 employees and 400 contractors in Bangalore.
24 September, 2009
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