“The benefits of Mack’s uptime solutions are proven, with significant reductions in diagnostic and repair times,” said David Pardue, Mack Trucks vice president of connected vehicles and uptime services. “We are pleased to partner with Geotab and offer those same benefits to customers who own Mack legacy vehicles.”
After installing a small Geotab telematics device, the Mack Uptime Center will be able to monitor the same critical vehicle codes as Mack ’s GuardDo g Conne ct hardware. If an issue is detected, Mack OneCall™ agents will evaluate and provide the customer’s designated contact with decision-critical information through Mack ASIST, an online communications and service management portal. Repair scheduling, as well as parts and service bay availability, are also confirmed, all while the truck is still on the job.
Mack’s uptime support is managed through the Mack Uptime Center, which is located near Mack headquarters in Greensboro, North Carolina. Personnel from every customer support function are housed in the Uptime Center, enabling cross-functional teams to quickly and efficiently address customer issues impacting uptime.
Geotab is a world leader in telematics technology and builds analytic, telematics and Internet of Things (IoT) solutions. Geotab systems are built from the ground up and utilize sophisticated encryption, helping ensure data security. Geotab manages more than 670,000 connected vehicles globally.
“As an IoT hub, Geotab’s telematics device gathers accurate diagnostic intelligence that is trusted by many to improve vehicle uptime,” said Neil Cawse, CEO, Geotab. “We’re proud to partner with Mack, creating a powerful solution that will offer new levels of ROI to legacy Mack vehicles.”
Mack’s GuardDog Connect service contact for legacy vehicles, which includes the Geotab vehicle tracking device, will be available for order through Mack dealers beginning May 1, 2017 and is compatible with all model year 2011 and newer Mack vehicles equipped with Mack engines. Installation is plug-and-play, followed by a brief activation and onboarding process.
For more information about Mack uptime solutions for legacy vehicles, please visit Mack booth 3527 at the Indiana Convention Center or your local Mack dealer.
Dedicated to durability, reliability and meeting the needs of customers, Mack Trucks has provided purpose-built transportation solutions for more than a century. Today, Mack is one of North America's largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, Sweden, employs about 95,000 people, has production facilities in 18 countries and sells its products in more than 190 markets. In 2016, the Volvo Group's net sales amounted to about $33 billion. The Volvo Group is a publicly-held company. Volvo shares are listed on Nasdaq Stockholm.
For more information about Mack, visit our website at www.macktrucks.com