Director- Dealer Experience Process & Solutions

Ready to shape tomorrow's society together with us?
We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.

Our technology sets the standard – our people make the difference all day every day.

This is us, your new colleagues:
The overall purpose of the role is to maintain a relentless focus on the overall Dealer Experience in our digital channels. Our dealers work and interact in a combination of our own and strategic partners’ (e.g. DMS providers) digital solutions. The Director, Dealer Experience will take an outside in view and orchestrate and enable the extended organization to drive continuous improvements and optimization across all dealer facing digital solutions. In addition, the role will support our dealer development organization to develop key digital dealer facing applications (e.g. dealer portal) and supporting data. The role will work with key stakeholders in the organization and extensively with dealers meaning leadership and team work is critical with emphasis on working in cross-functional teams. The role will be a key part in driving the digital transformation of our business and dealer channel,

This is how you will make an impact:
  • Establish and secure cross-functional focus and consistency in dealer experience in all dealer facing digital products and solutions. Secure all relevant Digital and IT development efforts are made with focus on dealer experience
  • Drive digital integration strategies with key stakeholders together with dealers, DMS partners and other 3rd parties
  • Drive development of key dealer facing products and solutions (e.g. dealer portal) supporting business needs and digital transformation
  • Build and maintain relationships with key stakeholders at various levels
  • Act as an extended part of Retail Development function supporting all Digital & IT needs
  • Establish and maintain business capability mappings linked to Digital & IT strategic roadmaps in the retail development area
  • Together with Group Digital & IT secure retail development application portfolio is well managed and supported
  • Manage budget for retail development digital products and solution development and operations
  • Manage and develop direct reports
  • Define dealer experience process and performance indicators. Continuously analyze input from internal and external benchmarking and data to support driving insights and actions improving dealer experience
Critical competencies you will possess:
  • Strong retail understanding and business acumen, most likely from experience in a complex, global environment with independent distribution and retail environment
  • Process oriented mind-set and keen interest in digital solutions and digital transformation
  • Strong management and leadership skills with a proactive and inclusive management style (Directing Others, Delegation)
  • Ability to develop and communicate a vision and inspire and motivate team members and supporting functions
  • Ability to interact and influence stakeholders at different levels of the organization (including people in more senior roles and external partners)
  • Demonstrated experience of managing and working with diverse stakeholders (inspiring and inclusive leader)
  • Ability to work well and productively, always projecting a positive outlook in a fast-paced, sometimes stressful environment (strong analytical and problem solving skills)
  • Excellent communication skills (written and presentation)
  • Commitment and ability to work in a product-oriented, agile delivery model
  • Integrity and trust
Who are you?
  • You hold a Bachelor’s Degree in business or related field, Master’s Degree preferred.
  • Prefer a minimum of 7 years related experience
  • Occasional travel required
This position can be located in Greensboro, Raleigh/Durham or Charlotte, NC. Some onsite days will be required in Greensboro and will be determined by the needs of the business and/or hiring manager.
Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Mack is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group North America is an Equal Opportunity Employer
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