Product Manager, Services & Solutions

If you want to be a part of an exciting team where you can be responsible for the product management of the conventional powertrain integrated service offering for Mack Trucks and Volvo Trucks, NA this might be the job for you! As a Product Manager you must understand the customer, market, business and technology requirements and have a holistic view of the end-to-end processes. This position will work closely with the other commercial owners in the Uptime and Service, Solutions & Digital IT organizations to share requirements, competitive information and coordinate project deliverables.

This Is How You Could Make an Impact:
• Develop and maintain product roadmap for conventional powertrain integrated service offering including service contracts. Support product roadmap by defining product requirements and positioning based on market research, voice-of-customer, and by working directly with other internal commercial owners as well as external partners.
• Participate in cross-functional teams – GTX, Business Control, Parts and Connected Vehicle Services on new truck platform to enhance and develop new integrated services.
• Collaborate with Connected Vehicle Services on requirements and prioritization of connected services for conventional product line.
• Develop commercialization plan for integrated service offering. This includes development of a go-to-market strategy, business model, pricing and promotion for national/fleet accounts, general retail and leasing channels.
• Develop and manage competitive intelligence to ensure strong positioning of service contracts within North America. Provide competitive assessment on offering.
• Manage the pricing structure of integrated service offering to drive profitable growth measured by penetration rate, adoption, usage and contribution margin. Anchor sales forecasts with Mack Trucks and VTNA.
• Oversee marketing and collateral development for products and program offers to ensure value proposition is clearly communicated. Ensure material is made available in set communication channels.
• Serve as the subject matter expert for integrated service offering. Provide sales support to truck sales organizations and dealers. Train Truck Sales and Service teams on product offering.

To be the perfect match for this role, your critical competencies will include:
• Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.
• Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively.
• Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.
• Flexibility: Performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments.
• Ownership / Accountability: Taking the lead in getting the job done and accepting responsibility for personal actions, costs, and results.
• Analytical Skills: Recognizing patterns in data, information, or events, drawing logical conclusions, and making recommendations for action.
• Creativity/Innovation: Reframing traditional patterns of thinking and applying new and evolving ideas, methods, designs and technologies.
• Initiative: Taking action in the absence of specific instructions or in the absence of a specific requirement, taking reasonable risks to achieve results, and persevering when challenged.
• Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done, and managing personal responses and stress.
• Organizational Sensitivity: Acting based on how individuals and organizational units function and react, using informal systems to get things done, and obtaining support of key players.

Who are you?
• Bachelor’s Degree in Business, Engineering or related field. MBA preferred.
• 3-5 years’ experience in product management, R&D or technical support. Must have OEM Experience within commercial vehicles or heavy industrial equipment.
• Proven record building and launching new products and programs.
• Experience understanding and working with technical concepts.
• Requires the mastery of standard Microsoft applications (Word, Power Point, Excel)
• Possess strong computer expertise and the ability to learn new applications and technologies rapidly.
• Strong analytical skills and the ability to understand high level and low-level business and technical concepts.
• Strong written and verbal communication skills with professional presentation skills.
• Must be able to travel for business needs (up to 25%)

As a successful Product Manager, Services & Solutions you will:
• Lead with passion
• Perform with purpose
• Transform with vision

We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.