Benefits Process Manager

  • Benefits Subject Matter Expert & Advisor: supporting, investigating and securing compliance in Benefit administration
Key Responsibilities:
  • Lead and coordinate the development and implementation of processes, policies, tools and guidelines related to legislative changes or improvements within the Benefits area. Specifically:
    • Retirement and Pension Plans
    • Welfare Benefit Plans
  • Documents and maintains all related administrative procedures
  • Support and cooperates with stakeholders in the organization to ensure effective benefits Support in the business:
    • HRBPs, COE (Center of Expertise) and Legal: implementing process changes, legal updates and transitions of suppliers
    • Key Users: vendor integrations and interfaces for accurate data recording and reporting
    • Payroll: accurate pay and applicable deductions for employees
    • HR Service Center – Poland: secure that all data entry and integrated processes are handled according to the needs of the businesses
  • Lead, propose and recommends new approaches, improvements, procedures & solutions to enhance the efficiency of the End-to-End processes
  • Consults, participates and supports in strategic projects and initiatives, including giving feedback on global/country requirements
  • Perform complex case investigations and resolution of exceptions
  • Perform root cause analysis of complex cases when applicable
  • Communicate information about applicable HR processes, policies, tools & guidelines in an accurate and effective manner to employees and other parties in the HR Service Delivery model
  • Plan and execute training activities & communication sessions for all stakeholders and employees
  • Document knowledge solutions in applicable tools. (E.g. Benefit Admin System, case management system, etc.)
  • Coordinates and performs recurring audits to ensure integrity of data across systems and related to process
  • Participates in vendor selection and relations with suppliers: Serves as a day-to-day contact person for plan custodians, third party administrators & actuaries. Assist in the preparation of the Request for Proposal, and participate in the evaluation of submission of all benefit related contracts. Prepare cost/benefit analysis, and contract(s), etc. Participant in contract negotiation and implementation
  • Serves on the Volvo DC & Investment Committee by coordinating quarterly meetings, preparing and distributing meeting minutes, other materials and other functions as needed
Preferred educational and/or training qualifications and certificates:
  • University Degree, bachelor a minimum and preferably Masters within the area of Human Resources or equivalent
  • Certified Employee Benefits Specialist (CEBS) or Certified Benefits Professional (CBP)
Preferred Experience and Knowledge:
  • Minimum 5 years relevant experience in HR – Benefits field
  • Experience working in a Shared Services set up in international environment
  • Project Management Experience with emphasis on process improvement
Required Competencies / Skills:
  • Strong Customer Focus and ability to build excellent customer relations
  • Exceptional business awareness and autonomy
  • Strong organizational skills with meticulous attention to detail
  • Proven track record for critical evaluation, analytical skills & innovative/technical approach to problems solving
  • Experience working independently with end-to-end mindset
  • Integrity & composure
  • Exceptional advisory, communication (written and verbal) & presentation skills
  • Holistic view
  • Proven Planning and Execution abilities
  • Vendor Management
  • Experience working with outsourced providers / programs (Absence Management & Benefits Admin)
  • Sharing knowledge and training skills
Necessary technical skills:
  • System knowledge: SAP, SNOW, Ultipro, Business Solver
  • Advanced knowledge of Excel including macros, complex formulas and advanced Pivot tables
  • Understanding of relational data base systems and cloud solutions
  • Office 360 / MS Office

About Us

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands - Volvo, Volvo Penta, UD Trucks, Terex Trucks, SDLG, Renault Trucks, Prevost, Nova Bus, Mack, Eicher, Dongfeng Trucks and Arquus.

Volvo Group Human Resources contributes to realizing the vision of Volvo Group by driving the development of a global team of high performing people. The Volvo Group University, which delivers training and development and HR Services, that deliver HR administration and support are also part of the Group HR organization. With Volvo Group HR you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.

Volvo Group North America is an Equal Opportunity Employer
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Application Process


An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile.


If selected for an interview, you will be contacted with information about the following process steps: second interview, assessments and references.


All candidates will be notified when a final candidate is selected for the job. You can choose for us to keep your resume in our database and activate a search agent that will look for other jobs that match your profile.


When you begin your employment, you will receive an introduction to help you quickly become part of the team and start working with your tasks in the best possible way.


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