Equipment (wheel loaders over 10 tonnes, articulated haulers, excavators over 12 tonnes, motor graders) in the U.S. and Canada will come standard-equipped with CareTrack, the Volvo Construction Equipment telematics system, and also with a free three-year CareTrack customer subscription. Moreover, customers can get an additional two years of free CareTrack service when they lock in the benefits of a customer support agreement.
“Volvo Construction Equipment understands the importance of maximizing machine uptime, while controlling maintenance costs,” said Kenneth Silverman, vice president customer support for Volvo Construction Equipment North America. “CareTrack is a system specifically designed with the customer in mind. Remotely, CareTrack facilitates mapping and tracking, monitors machine utilization and fuel consumption, and manages maintenance costs through the unique service planning feature.”
CareTrack communicates using a GSM/GPRS mobile network and/or satellite technology to send comprehensive, real-time proactive reporting. Data is available securely and instantaneously to any remote online connection.
“Volvo also supports this telematics equipment through a dedicated CareTrack Solution Center located in our North American headquarters in Asheville, N.C.,” explains Silverman. “Collectively, Volvo and our dealers in the U.S. and Canada monitor customer machine data and provide solutions to improve uptime and lower total cost of ownership.”