The remote communication platform has been a standard feature on all Volvo-powered VNM and VNL models since mid-2012. Remote Diagnostics helps maximize vehicle uptime by providing proactive diagnostic and repair planning assistance with detailed analysis of critical diagnostic trouble codes.
“The expansion of Remote Diagnostics as a standard feature on all Volvo vehicles reflects our commitment to maximizing vehicle uptime for our customers,” said Göran Nyberg, president, Volvo Trucks North American Sales & Marketing. “Remote Diagnostics has been very well received by our customers and is proven to increase the amount of time vehicles spend on the road and delivering freight.”
Remote Diagnostics has demonstrated a marked improvement in repair accuracy and efficiency, reducing the average diagnostic time at a service location by 71 percent and lowering the average time of repair by 25 percent. In addition to providing proactive diagnostic and repair planning assistance, the service helps improve parts availability and provides technicians at the repairing dealer with easy-to-read repair instructions before the truck arrives for service.
“Remote Diagnostics gives me instant and accurate information on our fleet while our trucks are running, and provides me with the information I need to make educated decisions when there is an issue with a truck out on the road,” said Nash Stamenkovic, Metro West garage foreman, Purolator Courier Ltd., Etobicoke, Canada. “That has been a huge time-saver for us.”
Prior to launching the connected vehicle service in May 2012, Volvo field-tested Remote Diagnostics with motor carriers in the U.S. and Canada, drawing on the feedback from 15 unique customers operating more than 1,300 Volvo VNs with the service. Since then, more than 8,500 trucks have been built with the proactive diagnostics capabilities.
Global growth company Frost & Sullivan presented Remote Diagnostics with the 2012 North American Customer Value Enhancement Award in Commercial Vehicle Repair and Maintenance. The aftermarket service was also awarded the 2012 Volvo Group Internal Quality Award for improving the quality of vehicle ownership through active use of connected vehicle data. The annual award spotlights Volvo Group’s focus on quality as a core value.
Volvo Trucks will now offer its Remote Diagnostics aftermarket service as a standard feature on every Volvo-powered VHD vocational truck (above) and VAH autohauler model (below).
Volvo Trucks North America’s operations and products are guided by the company’s three core values: Quality, Safety and Environmental Care. The Volvo VNM, VNL, VHD and VAH trucks are assembled in the United States at the New River Valley Plant in Dublin, Virginia, while Volvo engines for North America are assembled in Hagerstown, Maryland. Both plants are certified to ISO14001 environmental and ISO9001 quality standards.
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 115,000 people, has production facilities in 19 countries and sells its products in more than 190 markets. In 2012, the Volvo Group’s sales amounted to $45 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo shares are listed on OMX Nordic Exchange Stockholm and are traded OTC in the U.S. For more information, please visit www.volvogroup.com or www.volvogroup.mobi if you are using your mobile phone.
March 11, 2013