Volvo Trucks Delivers 25,000th Truck Equipped with Remote Diagnostics Uptime Support

Volvo Trucks’ Remote Diagnostics connected vehicle platform is now providing proactive diagnostic and repair planning assistance to 25,000 trucks throughout the U.S. and Canada. Averitt Express of Cookesville, Tenn. recently took delivery of and put into service the 25,000th truck, a Volvo VNL 670. The Cookeville, Tenn.-based transportation and supply chain management provider now operates 700 Volvo trucks equipped with the system of vehicle management tools.

“The Remote Diagnostics feature allows our corporate maintenance team to work with our drivers and in-house shops, to proactively assess and address issues,” said Steve Maxson, vice president of equipment for Averitt Express. “This dramatically reduces downtime, which keeps our equipment on the road delivering the freight on time. This contributes to driver and customer satisfaction; as well as reducing costs associated with road breakdowns and towing.”

Standard on all new Volvo-powered vehicles, Remote Diagnostics has demonstrated a marked improvement in repair accuracy and efficiency, reducing the average diagnostic time at a service location by up to 70 percent and lowering the average time of repair by more than 20 percent. In addition to providing proactive diagnostic and repair planning assistance, Remote Diagnostics helps improve parts availability and provides technicians at the repairing dealer with easy-to-read repair instructions before the truck arrives for service. Remote Diagnostics also provides service case communication and documentation among Volvo Action Service, dealers and customers through ASIST, Volvo’s web-based service management tool.

Click here to view a short video about Remote Diagnostics.

“Fuel efficiency and vehicle uptime remain two of our greatest focal points as we continually work to increase the value of ownership for Volvo customers,” said Göran Nyberg, president, Volvo Trucks North American Sales & Marketing. “A single day of additional uptime delivers about the same cost savings as a 2 percent fuel efficiency improvement yields during the course of a year. Knowing the tremendous value of uptime, we continue to invest heavily throughout our organization to help keep our customers on the road and making money.”

Uptime Center
Volvo will open a new building in the fall at its Greensboro, N.C. headquarters to accommodate expanding aftermarket and support capabilities. Roughly one-third of the 123,000-square-foot facility will serve as a dedicated Uptime Center housing Volvo Action Service (VAS), Volvo’s 24/7 support team. VAS agents receive alerts via Remote Diagnostics when monitored fault codes appear. They then work with the customer’s defined decision maker to establish a course of action. VAS also works with the designated repair facility to ensure parts are on-hand before a truck arrives at a service location, helping maximize vehicle uptime. 

Dealer Investments
Coupled with the efficiency gains achieved through Remote Diagnostics, ongoing Volvo dealer investments continue to improve the efficiency of Volvo’s dealer network and its ability to support customers. Volvo Trucks dealers across North America have invested more than $350 million since 2010, including more than 50 new facilities or significant renovations and more than 20 planned or underway. The investments have resulted in a 54 percent increase in technicians, including more than a 150 percent increase in Volvo master technicians. Now, more than 25 percent of Volvo technicians are certified master technicians. Service bay capacity has increased 31 percent, while parts inventory has increased 37 percent and the number of parts department employees has increased 68 percent.

The 25,000th Volvo truck equipped with Remote Diagnostics recently went into service at Averitt Express.

Volvo Trucks North America’s operations and products are guided by the company’s three core values: Quality, Safety and Environmental Care. The Volvo VNM, VNL, VNX, VHD and VAH trucks are assembled in the United States at the New River Valley Plant in Dublin, Virginia, while Volvo engines for North America are assembled in Hagerstown, Maryland. The New River Valley Plant is certified to ISO50001 energy standards. Both plants are certified to ISO14001 environmental and ISO9001 quality standards.

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 110,000 people, has production facilities in 19 countries and sells its products in more than 190 markets. In 2013, the Volvo Group’s sales amounted to $41.5 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo shares are listed on OMX Nordic Exchange Stockholm and are traded OTC in the U.S. For more information, please visit or if you are using your mobile phone.

March 13, 2014

For further information, please contact Brandon Borgna, Volvo Trucks, phone
336-393-2143, email