Volvo Group

Volvo Action Service RT24/7- invoicing instructions

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INVOICING INSTRUCTIONS FOR SERVICE PROVIDERS NOT BELONGING TO THE VOLVO TRUCKS NETWORK - VOLVO ACTION SERVICE
 

NOTE: these instructions are also valid for Renault Trucks  Assistance cases organized via RT 24/7
 

NOTE: if you signed a Service Level Agreement (SLA) with VAS, please follow the invoicing instructions as laid out in the SLA
 

You received a guarantee of payment from Volvo Action Service and carried out repair. Please take the following into account when creating your invoice:
 

Guarantee of payment
 

On the email you received with the mission confirmation, you received the amount of the guarantee of payment (GOP).  The cost of the repair + case handling fees that you invoice to VAS cannot exceed this amount. VAS can only guarantee payment up to the GOP limit.
 

The GOP has a validity of 30 days, please send in your invoice within 30 days upon receipt of the mission confirmation document. If the payment type on the confirmation document is “credit card”, please send us your invoice within 5 days. Payment cannot be guaranteed for invoices received outside these time limits
 

Case Handling Fee
 

Volvo Action Service will send you an invoice of 53 GBP for each case. Please make sure to charge this fee on your repair invoice to Volvo Action Service.

If your workshop is Nationwide Transport Breakdown Services LTD, different rules apply. You will be charged a different case fee about which you will be informed separately.

How to address the invoice

Always raise the invoice in the name of Volvo Group Belgium without VAT: 

Volvo Group Belgium NV 

Volvo Action Service / RT24/7

Smalleheerweg 29 

B-9041 OOSTAKKER, BELGIUM 

VAT N°: BE0420 383 647 

 

Details to mention on the invoice

  • Repair date 
  • Volvo Action Service request number 20xxxxxxxx  
  • Registration number of the vehicle
  • Chassis or VIN number 
  • Delivery date 
  • Mileage 
  • Logo + workshop name, banking details and vat number
  • Invoice number/credit note number 
  • In case of a credit note: mention to which invoice number the credit note is linked 

 

Send in via email

Send the invoice in PDF format to: vpcs.invoices.volvo@volvo.com