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Digital Service Owner (ActiveCare)

Are you passionate about customer success? Would you enjoy working with a team of enterprising people who motivate themselves and those around them to develop personally and professionally?

Our organization is built by people and great teamwork. We are a truly global company, and we believe in the advantage of diversity. Together, we create a workplace that brings the best out of everyone. Here at Volvo Construction Equipment, we are motivated by the idea that with imagination, hard work and innovation we will lead the way towards developing a world that is cleaner, smarter, and more connected. We believe in a sustainable future.

In this position you will.....
As the Service Owner you will be commercially responsible for all ActiveCare related services, driving and managing performance and profitability over their lifecycle. You will represent the business and commercial view in development projects and be the voice of the customer, ensuring that prioritized new services and product changes are planned and delivered.

Areas of Influence….
  • Develop the service vision, and hands-on roadmaps from idea to launch in close collaboration with the relevant stakeholders and entities across Volvo CE organization.
  • Collaborate with the Sales Regions and Hubs go-to-market strategies including business models and pricing supported by solid business cases
  • Support all relevant stakeholders by developing and owning the commercial view, the voice of the customer, and the business opportunity
  • Actively drive pricing and cost to ensure profitability of the service and to understand how we monetize the offer
  • Establish regional sales forecast for services and set review process
  • Gather and analyze key service usage information through market analysis, data analysis, voice of customer, dealer and sales regions interaction
  • Ensure together with UPP, D&IT, the sales regions and other internal and external suppliers that the prioritized changes are planned and developed according to the set objectives.
  • Plan and drive End of Life and/or transition to new service where applicable including impact analysis, transition/phase out alternatives, pricing/incentives, and market communication.
  • Evaluate the commercial and financial performance in the regions and implement relevant corrective actions
Success Factors..
Tenacity: Face obstacles head-on, accept failure, and learn from it
Change Management: Ability to self-manage initiatives to drive and implement change
Curiosity, Ask Why - continuously seek opportunities to learn new things
Problem Solving: Solution oriented with strong integrity
Collaboration: Proficient at creating trustful, transparent relationships.
Analysis: Ability to interpret and present results in a structured manner
Communication: You are an exceptional communicator with excellent interpersonal, negotiation, and conflict resolution skills

Must Haves….
  • 2-3 years successful experience defining, implementing and managing go-to-market activities
  • Product Management experience within B2B service area
  • University degree in Business, Marketing, Engineering or related discipline.

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

Volvo Construction Equipment is a global company driven by passion, curiosity and by our purpose: to build the world we want to live in. We believe that only through imagination and teamwork can we develop a world that is cleaner, smarter and more connected. Our company culture reflects this belief through the care and trust it places in our customers, employees and suppliers. People are at the heart of our business. It is through our strong network of talented, enquiring and innovative minds that we have been able to pave the way towards a more sustainable future. The global construction industry is our arena and our employees are our greatest assets.

We can only continue to stand out as industry leaders through the people driving us forwards. Come be a part of our team and help us build tomorrow.

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