Salesforce Business Analyst

Salesforce Business Analyst
Poland/Sweden
Volvo Group Digital & IT

You will be part of a team that creates great results through amazing people, strong relationships and a high performance culture. We are using the latest technologies, service platforms hosted in the cloud, COTS & SaaS solutions from top market providers. We strongly promote agile mindset and ways of working, followed by agile methods used in practice.
We are looking for
  • A certified Salesforce Business Analyst with at least 2-5 years of experience, that will actively contribute into business solution development based on Salesforce products like: Marketing, Sales or Experience Cloud
  • A natural born networker that will actively contribute in building Salesforce competency in the company
  • A self-motivated professional who likes to drive topics taking responsibility

Your typical tasks include
  • As Salesforce Business Analyst, you will work as the primary analyst on the Salesforce platform using Salesforce Marketing, Sales and Community Cloud while engaging in further developing and creating an enhanced overall dealer and user experience
  • You will work in an environment focused on cross-functionality, inclusion, value creation and innovation with our internal network of employees and partners working within Digital & IT, Regions, Dealers and Customer
  • Collaborate with business stakeholders to deliver on a backlog of project and maintenance work, develop plan for delivering on commitments, and then execute on those plans following agile methodologies.
  • Driver of cloud-based solution development during all product development phases (planning, design, implementation, deployment and maintenance). The unique combination of analysis, technical skills and knowledge of various procedures, tools and understanding of business requirements give you the opportunity to analyze, build, test, and maintain software applications that are tailored to business specific needs.
  • Technology assessment, system design, proof-of-technology development, sharing of information and learnings, all while working in a fast-paced environment.
  • Work with Product Owner and stakeholders to gather, understand and define business requirements
  • Assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes
  • Assist with ongoing system administration including but not limited to: creating and modifying Users, Fields, Validation Rules, Workflows, Automated Alerts, Field Updates, Page Layouts, Data Integrity standards and practices and Security functionality
  • Create customized reports and dashboards to visualize key business metrics
  • Assist in the design of the Salesforce solution, with a keen eye toward user experience, process efficiency, and data integrity
  • Assist with release evaluations including defining scope and priorities for system initiatives
  • Troubleshoot production issues in a timely manner and provide internal support when needed
  • Work with the rest of the Salesforce team during User Acceptance Testing (UAT) & regression testing to accurately prioritize defects and re-test resolved issues
  • Understand how Salesforce integrates with other company solutions and data sets to provide information to users

About you - must have:
  • 2-5 years’ experience as a Salesforce Business Analyst
  • Salesforce Certified Administrator required
  • Ability to collaborate effectively with team members in different geographies.
  • Excellent written (Business & Technical), verbal and listening communication skills.
  • Strong analytical and troubleshooting skills.
  • Ability to facilitate, research, model, and define requirements, creating value for Volvo Group, Dealers, and Customers. Proven ability to design and implement new processes and facilitate user adoption
  • You have a logical, analytical, and creative approach to problems and the ability to communicate with customers, colleagues, and management to explain complex issues.
  • Salesforce Marketing, Sales Cloud certification and hands on experience to configuration to deliver a solution.
  • Exposure to the breath of the Salesforce eco-systems (Sales, Service, Communities, CPQ, Pardot).
  • Passion for continuous learning
  • Experience with Agile framework including writing User Stories with Acceptance Criteria as a technique to capture and articulate business requirements
  • Demonstrates flexibility and willingness to do what it takes to get the job done
  • Drive and desire to learn and grow both technical and functional skill sets
  • Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
We also offer:
  • “On the job” opportunity to collaborate with many different stakeholders.
  • Exciting business solutions you’ll help to shape and design
  • A challenging environment where 2 days never look the same
  • A high performing team and a positive atmosphere where mistakes are welcome as part of the learning


About Us
The Volvo Group is based on people and great teamwork. We are a truly global company. We rely on diversity and together we create a workplace that brings the best out of everyone. Here at Volvo, we are driven by the idea that through imagination, hard work and technological innovation we will lead the way towards developing a world that is cleaner, smarter and more connected. We believe in a sustainable future and with the global transportation industry as our arena, we work together with our customers to turn this belief into reality for people everywhere. That is our purpose, and we live and breathe it, every day.

This position will report to the Chapter Lead Salesforce Platform EU

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

Group Digital & IT has the ambition to enable value creation at scale for the Volvo Group. Digital solutions are becoming more and more key in the industries, where we are operating. The solutions and emerging technologies, provided by Group Digital & IT, enable our customers and their customers to do more with less, better for others and best for the future.

We are 3,600 employees located in more than 30 countries, present at all major Volvo Group locations, and we are working in a completely global organization.

In Group Digital & IT we strive for something bigger, we are truly customer centric, and we collaborate with inclusion, together cross the Volvo Group. We learn to stay ahead, we are curious and eager to acquire new and deeper knowledge, both as individuals and as teams.

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