Service Center Coordinator Central & East


Service Market Logistics (SML) is part of Volvo Group Trucks Operations (GTO). We have 5300 employees on more than 60 locations world-wide. Our job is to design, manage and optimize the Service Market supply chain for all Volvo Group brands. This includes making sure that spare parts are distributed from supplier through our warehouse to the dealers, ensuring availability of parts everywhere in the world. We make sure all logistics services are delivered with world class operational excellence. If you enjoy being in the center of the action, then this may be the right position for you.

What do we do?

Service Center & Transport Parts Management is a part of the Gent/EU Region within GTO Service Market Logistics and we are responsible for the distribution of aftermarket products, from supplier to our warehouses and all the way to the customer.
The Service Center Coordinator has responsibility to manage a portfolio of dealers in various countries for Volvo Truck, Bus and Penta brand. In the daily business of our dealers, timing is everything.

Are you the one that can take us on the future journey? Are you curious about how digitalization can improve customer satisfaction and service to our dealers?
Then you might be our new colleague.

Your responsibilities in this role

  • Provide direct internal and external communication

  • Install processes and routines

  • Be an important stakeholder in projects

  • Solve problems and support dealers with non-standard questions

  • Work with a lean mindset to avoid reoccurring problems

  • Support development to improve End2End flows

Who are you?

  • A Bachelors’ or a Masters’ degree or experience in an equivalent profession.

  • A person who takes on a challenge with a positive mindset and a smile

  • You communicate in a customer friendly way and you are a team player who can easily collaborate with other stakeholders

  • You have cultural awareness and strong language skills (fluent in English and Dutch)

  • You are passionate about expanding your knowledge

  • You have a strong connection with automation in an office environment

  • You have strong analytical skills in order to play around with large amount of data

  • You can understand and present data in an understandable manner

“This is the chance to make your job valuable and apply what you learnt. Refuse to take the back seat and watch things happen. Join the change and be part of the change."

Do you want to be a part of our journey? Then we are hoping to hear from you! Let's do this!

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions, as well as all production of Volvo, Renault and Mack trucks. The organization is responsible for spare parts supplies to the Group's customers as well as for designing, operating and optimizing logistics and supply chain for all brands, production facilities and distribution centers where the Volvo Group operates. In Volvo Group Trucks Operations you will be part of a diverse team of highly skilled professionals who work with passion, trust and embrace change to stay ahead. We make our customers win.

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