National Account Support Manager

If you would you like to join an exciting and challenging position as a member of the Volvo Trucks North America Sales team then this may be the position for you! We’re looking for someone with high energy to support the National Account Sales force with the Quote to Delivery process. In this role you will provide technical sales specifications directly to the sales force and our customers, place the order and ensure the trucks are being built as ordered, on time and defect free.

This is How You Can Make an Impact:
• Manage the complete sales process from quote, order and delivery for National Account customers on over 10,000 vehicles and $750+ M of retail sales revenue per year
• Provide technical specification guidance to sales force and department personnel
• Process customer purchase orders to ensure that new truck orders are built as ordered and delivered on-time and defect free
• Provide accurate vehicle status reports on a scheduled or requested basis
• Work with department personnel to provide accurate and timely accounting and payment of over $1million in vendor payments
• Provide accurate billing information to other departments to receive customer payments in a timely manner
• Ability to prioritize workload to meet customer expectations for timely responses
• Identify and attend required training to maximize our responses to exceed internal and external customer’s expectations
• Analyze current processes and recommend changes that will enhance our response to internal and external customer’s expectations
• Meet with National Account customers to obtain feedback on their Volvo experience and implement changes needed to exceed their expectations
• Perform all other duties as assigned

Who are you?
You hold at least an Associate’s in Business Administration or related discipline or equivalent experience required of at least 3 years of experience within heavy truck related companies of and 1-3 years preferred within Volvo Group.

To be the perfect match for this role, your critical competencies will include:
• General understanding of all the components of a major fleet proposal
• General knowledge of how to spec a truck and suggest improvements such as fuel economy
• General understanding of the electronic databook processes and all related functions
• General knowledge of all the order management systems at Volvo and other key Vendors
• Working knowledge of TM2 and TSP (sales ordering tools)
• Working knowledge of Microsoft Office, specifically Excel
• Entry level accounting knowledge
• Change Facilitation
• Fostering Diversity
• Inspiring Leadership

As a successful National Accounts Support Manager you will:
• Lead with passion
• Perform with purpose
• Transform with vision

• Competitive medical, dental and vision insurance
• Countless career opportunities / internal mobility across our global organization
• State-of-the-art training and personal development
• PTO and tax deferred retirement plans, varied by business

We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.

We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

Volvo Group North America is an Equal Opportunity Employer


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