Logistics Solutions

In the Volvo Group, we deliver logistics services with world class operational excellence in an efficient and sustainable way, thereby reducing costs, disruption and environmental impact.

Through constant development and improvement of our logistics solutions, we aim to make sure that we deliver world class logistics services. This includes:

  • Making sure that material is supplied to the production facilities, that appropriate packaging is developed and available and that products are distributed to dealers, body-builders, and end customers.
  • Making sure that management of material, warehousing and distribution ensures the global availability of aftermarket parts to dealers and end customers at the right time, the right place and the right cost.
  • Acting in close co-operation with other Group units globally to efficiently develop and deliver services and products with the right quality, delivery time and cost within the agreed budget.
  • Taking care of customs handling and logistics risk management for the Volvo Group.

Risk management documents for consignee

Risk management has developed a set of guidelines to support How to file a transport claim for loss and damage occurred during transportation.

These guidelines are aimed towards the party on risk as per the sale/purchase incoterm of the cargo.

There is a general guideline applicable for all, and in addition more detailed guideline aimed as further support  for each business area/unit.

Claims filed are handled in accordance with Volvo Group marine cargo insurance terms & conditions.

Letter of protest Format DOCX Size 57 KB

Risk management documents for logistics provider

In all cases, and as acknowledged by Provider, Volvo is relying upon Provider’s knowledge and expertise in performing all work regarding the Services.

Provider has access to Volvo’s and different external guidelines and manuals for handling, securing and transportation of the Cargo available below. Volvo handling guidelines may only be regarded as one standard of care to perform the Services. 


Handling guidelines

Transport by Jockey Format PDF Size 149 KB


Transport handover – cargo inspection procedure

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