In the Volvo Group, we deliver logistics services with world class operational excellence in an efficient and sustainable way, thereby reducing costs, disruption and environmental impact.
Through constant development and improvement of our logistics solutions, we aim to make sure that we deliver world class logistics services. This includes:
Risk management has developed a set of guidelines to support How to file a transport claim for loss and damage occurred during transportation.
These guidelines are aimed towards the party on risk as per the sale/purchase incoterm of the cargo.
There is a general guideline applicable for all, and in addition more detailed guideline aimed as further support for each business area/unit.
Claims filed are handled in accordance with Volvo Group marine cargo insurance terms & conditions.
In all cases, and as acknowledged by Provider, Volvo is relying upon Provider’s knowledge and expertise in performing all work regarding the Services.
Provider has access to Volvo’s and different external instructions and manuals for handling, securing and transportation of the Cargo available below. Volvo handling instructions may only be regarded as one standard of care to perform the Services.
Operations Quality manual for commercial vehicles and High & Heavy (ECG)